That Rare Call

My day starts.

Start Of Day

And it starts the same way every day.

Up The Stairs

I’m grateful for a good job.

And I’m grateful I have the opportunity to make a difference.

And then the calls come in.

Call To Action

Calls for help.  Calls to fix it and fix it now.

Fix It Calls

Demanding calls and CYA calls.

Do It Again

I get calls that tell me things I will never, ever, be able to unhear.

Can't Unhear That

I get calls where I just don’t understand someone’s need to be rude.

Rude Calls

I have moments when I don’t know if I can pick that phone up one more time.

Not Again


I get calls that break my heart and bring tears to my eyes.

Sad Calls

I have moments when I pray for that phone to not ring again the rest of the day.

The Phone Don't Ring Prayer

 I have “I better get comfortable for this call” calls.

Get Comfortable Calls

There are some calls that are quite baffling.  I’ll just let you be curious about those.

Baffling Calls

I’m fortunate when I get the ‘throw back my head and laugh’ calls.

Laugh Calls

But the rarest of calls.

That one out of 100.

Sometimes one out of 1000 calls.

That Rare Call

Is what makes me get up every day.

Start Of Day

And do it all again.

















50 thoughts on “That Rare Call

  1. You’re so right. Those thank you makes a world of a difference. Excellent drawing.
    Sometimes I come on here and say, “I can’t believe I’m getting this for free.” This is one of the moment.


  2. That “You make a difference call” would mean all the world in your line of work. I can go days without receiving a call at work…pings, that’s another story.


  3. Colleen, The Thank you call is so rare, but it so important. It is surprising just how my crap a person can put up with and just how much an attitude can change with just one simple thank you. Clearly it appears you work in customer service/call center which is for the most part a thankless job. But knowing you as we do here in the blog world, I would bet you get thanked quite a bit. I know it would be a pleasant encountered talking and working with you to resolve an issue. Take care, Bill


      • Colleen, then what you do is customer service to a whole different level. And quite difficult I a willing to bet. The elders are so unprotected, so forgotten from time to time. They need the protection you offer and in my heart I know they appreciate it.
        Take care, Bill


        • They are so often forgotten, and overlooked. And not for the reasons people often think. Sometimes it appears to be the fault of the world, sometimes it appears to be the ‘fault’ of the person themselves. We sometimes overlook that “old” people were not always old, and that they made decisions and choices-oft times walking away from family and friends. And then they truly turn in to that person that no one thinks about. It’s a world full of sad stories Bill. But, there are many many good stories as well (I always feel like I have to say that! Because it is important to point out).


  4. This made me smile, it really is about that one call getting you through.

    The “better get comfortable” is so much of my job…love that image.


  5. I don’t know how you do it and still remain sane and uplifting here in the blogosphere at the same time. I DO understand that one good call with a thank you. Not much to expect but validating. The sketches are too cute. ❤


  6. Those calls that makes the BlogHead’s hair get real straight? Oy to those porcupine calls, Colleen. Hooray to the 1 in 1000 Happy BlogHead call. The BlogHead handles the stairs with a coffee cup real well, too, I might add. I am impressed at that.


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