I want to thank you.
After talking to your cohort Megan earlier today I had a very sour opinion of AT&T.
Your patience and kindness and consideration spoke well of you and possibly saved me from completely disowning AT&T as my long time provider. We’ve been together a very long time. As of this time tonight you are the only reason I will even consider staying a customer. You and I couldn’t fix the problem but I appreciate your patience and explanations. I also appreciated your good humor and laughing with me.
Please forward this to your boss:
Give Omar A Raise.
He’s The Only Reason I Stopped Looking For Another Phone Provider Tonight