Dear Omar At AT&T,

I want to thank you.

After talking to your cohort Megan earlier today I had a very sour opinion of AT&T.

Your patience and kindness and consideration spoke well of you and possibly saved me from completely disowning AT&T as my long time provider.  We’ve been together a very long time.  As of this time tonight you are the only reason I will even consider staying a customer.    You and I couldn’t fix the problem but I appreciate your patience and explanations.   I also appreciated your good humor and laughing with me.

Please forward this to your boss:

Give Omar A Raise.

Sincerely,

He’s The Only Reason I Stopped Looking For Another Phone Provider Tonight